Enhancing Information Technology Maturity with the COBIT 2019 Framework: A Case Study of ABC Univeristy

Abstract

The increasing complexity of digital transformation in higher education institutions underscores the need for [i]effective IT governance frameworks. Universitas Katolik Musi Charitas (UKMC), a medium-sized university in Indonesia, faces challenges in aligning IT operations with its strategic objectives, including overlapping applications, limited resources, and insufficient risk management. This study evaluates UKMC's IT governance maturity using the COBIT 2019 framework to identify gaps and propose actionable recommendations. This study adopted a qualitative case study approach, incorporating structured interviews, focus group discussions (FGDs), observations, and document analysis. UKMC's IT governance practices were mapped against COBIT 2019's maturity model, focusing on key processes such as risk optimization, security management, and IT change management. The results indicate that UKMC's IT maturity level is at stage 2 (Managed), reflecting basic but structured governance practices. Key gaps include a lack of comprehensive risk management frameworks, limited documentation, and underutilized IT tools. The study recommends improving documentation, establishing standard operating procedures (SOPs), conducting regular risk assessments, and providing targeted training to enhance staff competency. The findings emphasize the importance of tailoring COBIT 2019 to address the specific challenges of medium-sized universities in developing countries. By implementing the proposed roadmap, UKMC can achieve greater alignment between IT capabilities and institutional goals, contributing to improved operational efficiency, service quality, and regulatory compliance. This study offers practical insights for similar institutions seeking to enhance their IT governance maturity in the context of limited resources and dynamic technological environments